Appliance Diagnostics, Control Boards & Field Service

Syllabus

# APR 115 — Appliance Diagnostics, Control Boards & Field Service

Modern appliance electronic control boards, user interfaces and communication buses, service modes and fault-code interpretation, component-level versus board-level decisions, parts identification and sourcing, warranty documentation, and customer communication.

## Topics
1. Course introduction, tools, and safety protocols
2. Fundamentals of appliance electricity and electronics
3. Understanding appliance electronic control boards
4. Navigating service modes and diagnostic cycles
5. Hands-on lab: Accessing service modes and performing basic component tests
6. Interpreting fault codes and utilizing troubleshooting trees
7. Reading and understanding appliance schematics and block diagrams
8. Techniques for board-level diagnosis and component testing
9. Applied assignment: Diagnosing simulated control board malfunctions
10. Parts sourcing, cross-referencing, and availability
11. Warranty procedures, customer documentation, and field service best practices
12. Hands-on lab: Control board replacement and full system testing
13. Midterm review: Comprehensive overview of lessons 1-12
14. Final exam review: Preparing for the certification examination

## Grading
- Knowledge checks 10%
- Assignments and labs 30%
- Quizzes 25%
- Final exam 35%

A passing grade of 70% or better is required.